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Please review all policies carefully before purchasing luxury hair or custom wigs from The Jey Collection.
By accessing this website and purchasing from The Jey Collection, you agree to all policies, terms, and conditions listed below.
Please allow 3–7 business days for order processing before shipment. Once your order has shipped, a tracking number will be sent via email or text. Shipping times may vary due to carrier delays, holidays, or high-volume periods. The Jey Collection is not responsible for lost, stolen, or delayed packages once shipped.
Due to the nature of hair and wig products, all sales are final. No refunds, returns, or exchanges will be accepted after an order has been processed or shipped.
Custom wigs may require additional processing time. Please ensure all sizing, lengths, textures, and color selections are correct before placing your order. Customized wigs including bleaching knots, plucking, coloring, styling, or additional customization are made specifically for each client and are non-refundable and non-exchangeable.
Full payment is required at checkout for all orders. Orders will not be processed until payment has successfully been received. Fraudulent or suspicious transactions may be canceled immediately.
Customers are responsible for entering the correct shipping address at checkout. The Jey Collection is not responsible for packages shipped to incorrectly entered addresses provided by the customer.
Orders may only be canceled within 24 hours of purchase. After 24 hours, processing begins and orders cannot be canceled.
Proper maintenance is required to extend the lifespan of luxury hair and wigs. Results may vary based on individual maintenance, products used, and overall care.
Please allow 24–48 business hours for responses to customer service inquiries.
Pre-order items may require additional processing and shipping time. International customers are responsible for customs fees, duties, or taxes required by their country. Delivery times for international orders may vary.
All content, branding, logos, images, product photos, and materials on this website are property of The Jey Collection and may not be copied, reproduced, or used without written permission.
By purchasing from The Jey Collection, the customer
agrees not to file fraudulent chargebacks or payment
disputes after an order has been processed,
shipped, or delivered.
Customers are responsible for reviewing all product
details, processing times, and policies before
completing a purchase.
The Jey Collection reserves the right to provide proof
of purchase, shipping confirmation, tracking information,
delivery confirmation, customer communication,
IP address verification, and any additional order
verification to financial institutions in the event
of a chargeback or dispute.
Fraudulent chargebacks or disputes may result in
refusal of future service and possible legal action
if necessary.
By accessing this website and purchasing from The Jey Collection, you acknowledge and agree to the policies, terms, and conditions stated on this page.